This is my first visit to the LENOX® Institute of Technology. How do I navigate the website?
A: Once you have created an account and signed in, you will be directed to the homepage. Click on one of the available training courses to get stared.
I can see everything on my screen but why do I have no sound?
A: This can be for several reasons. Make sure your computer volume is set to a reasonable level and that you do not have the mute button activated. If you are using external speakers with your computer, make sure that they are turned on and connected to the computer and a power source.
I cannot see all of the web page on my screen, can this be fixed?
A: You may have your screen resolution turned to low, go to your computer display (My Computer>Display) and adjust the screen resolution larger than 800 x 600.
How do I view a summary of my quiz scores?
A: You can monitor your individual performance by clicking on the “My Profile” button in the top navigation.
I lost my internet connection while I was in the middle of a training module. Do I need to start over from the beginning?
A: Simply log on to the same training module and use the ‘Site Map’ button to navigate to where you left off. If you were in the middle of the quiz, you will have to start it again from question #1.
I completed a training module but it does not show completed status within my profile, why?
A: To complete a training module you must also complete the quiz. If your quiz summary does not appeared in your "My Profile", Send Us Your Question and report your issue so that we can provide further assistance.
